FAQs

No. PrimeBodyLab operates strictly by appointment to ensure every client receives a personalised, focused, and premium experience.

Appointments can be cancelled or rescheduled with notice — at least 24 hours for studio sessions, and 48 hours for mobile (in-home) sessions. Late cancellations or missed appointments may incur a cancellation fee. If your circumstances change, just get in touch and we’ll find the best option together. Coaching plans follow their own cancellation terms, which will be explained clearly before you begin.

If you’re unsure which service is right for you, don’t worry. Simply book a Performance Strategy Session or get in touch, and I’ll recommend the most suitable option based on your goals, lifestyle, and current condition.

Yes, Perfect for birthdays, Christmas and corporate gifts.

Sessions are private pay and not covered by statutory health insurance. However, you’ll receive a receipt for every session (including packages) which you can submit to your tax accountant — many clients are sometimes able to claim these as deductible expenses.

Wear comfortable clothing that allows you to move freely, particularly for assisted stretch sessions. Avoid restrictive clothing such as jeans, belts, or heavy garments. For the comfort of both you and your therapist, please arrive freshly showered.

For home visits: Prepare two large towels. Be freshly showered. Provide a clear address and any necessary entry instructions (building codes, floor number, parking info). Ensure you have enough space for the massage table and movement. For studio sessions: Arrive 5–10 minutes early to settle in. Come freshly showered. Inform of any injuries, pain, or mobility limitations before the session begins.

Massage and assisted stretch sessions are available in 60, 90, and 120-minute appointments. For clients wanting a more comprehensive treatment and recovery session, the Performance & Recovery Bundle combines both in a single visit.

When you arrive, we’ll begin with a brief consultation to understand your goals, assess your movement, and identify any areas of tension or discomfort. This allows every session to be tailored specifically to your needs. Throughout your session, you can expect: ✔ Personalised hands-on treatment ✔ Clear communication throughout ✔ A calm, professional environment ✔ Movement and breathing guidance where appropriate ✔ A structured approach focused on long-term results

Absolutely. Many clients benefit from combining massage, assisted stretch therapy, and coaching to create a more complete approach to performance and recovery. I’ll recommend the most appropriate combination based on your goals.

Yes. PrimeBodyLab is designed for anyone who wants to move better, recover well, and improve their overall health and wellbeing. You don’t need to be an athlete to benefit from a personalised approach.

Not at all. Your programme can be designed for a commercial gym, a home gym, or minimal equipment at home.

Absolutely. Whether you’re completely new to training or have years of experience, your programme will be designed around your current fitness level and goals.

After your consultation, you’ll receive a personalised performance programme, along with ongoing support, regular check-ins, and programme adjustments to keep you progressing.

You’ll receive weekly check-ins to review your progress, with messaging support available if you have questions between reviews.

Yes. Every programme is built specifically for you, taking into account your goals, experience, schedule, lifestyle, and the equipment you have available.

Your programme will be adapted to accommodate many injuries or movement restrictions where appropriate. Thanks to my background in massage therapy and mobility, I focus on helping you train safely and effectively. For medical conditions or rehabilitation, I recommend working alongside your healthcare professional.

Yes. You’ll receive practical nutrition guidance to support your goals. The focus is on practical, sustainable habits rather than restrictive diets or short-term fixes.

Results vary from person to person and depend on factors such as consistency, effort, nutrition, recovery, and your starting point. My role is to help you build sustainable habits that lead to lasting results.

That’s exactly where coaching can help. You’ll have a structured plan, regular accountability, and ongoing support to help you stay motivated and keep moving towards your goals.